Auto Update not working for Alarm Summary

There are three alarms Minor, Major and Critical. In this, while raising the Critical alarm it is getting auto populated in the Alarm Summary. But for the case of Minor and Major it is populating by doing the browser refresh.

The following are the request and response which I got from the browser.

For Critical Alarm:

run_query (Request):

{“jsonrpc”:“2.0”,“id”:650,“method”:“run_query”,“params”:{“qh”:639}}

run_query (Response):

jsonrpc:”2.0”
result: Object
current_position:1
total_number_of_results:8
number_of_results:8
number_of_elements_per_result:9
results: Array
id: 650

For Minor Alarm

run_query (Request):

{“jsonrpc”:“2.0”,“id”:466,“method”:“run_query”,“params”:{“qh”:587}}

run_query (Response):

jsonrpc:”2.0”
result: Object
current_position:1
total_number_of_results:6
number_of_results:6
number_of_elements_per_result:9
result: Array
id: 466

For all we are getting the request and response, but only for the critical alarm it is getting auto populated but for Minor and Major it is working based on browser refresh.

In this Confd is providing the facility for auto populating. But it is supporting only for Critical alarm. Can you please provide the details how it is getting auto populated for the Critical alarm. So that we can able to followup for the other alarms.

Kindly provide us suggestions for the above mentioned issues, So that it will help us for the deliverable’s.

Thanks in advance.

Rajasekhar,
It looks as though you have also raised this as a ticket with support, and I suggest that is a better venue for handling this particular problem since JSON-RPC is not a supported interface for ConfD Basic. You may want to set the priority level to the appropriate level in order to get this the proper attention from the support team.

Best regards,
Greg